Coding Software Suite
Help Center

Here you will find all relevant information:

❒ The current Release Notes
❒ Note and function limitations for HCSS
❒ Frequently asked Questions (FAQ)

Customer Support
Customer Support

Release Notes v3.1.0

What’s new?
✅ Message Designer – Arabic Language Input support (basic)
✅ Message Designer – Substitution Rules Linking
✅ OPC UA – Arabic number transformations and IJP available check node
✅ Printer Management – Remote reset IJP print-count

✅ PrintAutomation – Single-Print Job, User Interface updates
✅ Print-Automation data sent performance improvements
✅ Message Designer – IJP Message Caching for improved performance
✅ Improved multi-IJP data collection Performance

Bug Fixes
✅ Dashboard – Parts-Usage component thresholds values fixed
✅ Memory leak issue fixed
✅ Elastic search version update to migrate Log4j vulnerability

Old Release Notes

Release Notes V3.0.0

What’s new?
✅ Vision System (MC20S) Integration
✅ Device (CIJ) health notifications using HCSS Alarms
✅ CIJ – Message Preview on IJPs Card
✅ Basic OEE Dashboard

✅ IJP remote actions/navigation from Print-Automation Jobs
✅ Realtime Print-Automaton Job Progress
✅ Translations updated
✅ To Overall function in message designer
✅ Calendar off-set selection – message designer
✅ Improved multi-IJP data collection Performance

Bug Fixes
✅ Logo/User pattern overwritten bug fixed in Message Designer
✅ Dashboard – Calendar selection (history) issue fixed
✅ Dashboard delete navigate to PageNotFound fixed
✅ Style issues fixed


Release Notes V2.1.0

What’s new?
✅ New Web User-Interfaces for improved User Experience (UI/UX)
✅ On-Demand (button-click) Data Refresh (Dashboard/printer management)
✅ IJP Status reporting (operation status/faults/warnings statuses)

✅ Updated Printer management / Dashboard IJP data visualizations
✅ Updated print-automation finalize method (Auto PrintCount validation check)
✅ Improved Remote Operations responsiveness
✅ Translations updated
✅ Updated HCSS OPC-UA to support tag/attribute-based operations
✅ Improved multi-IJP data collection Performance

Bug Fixes
✅ Logo function in Message Designer
✅ New message button action in Message Designer
✅ Dashboard bar chart datetime issue fixed
✅ Dashboard search function
✅ OPC-UA SendToGroup function.


Release Notes V2.0.1

✅ UI Controls to Start, Pause, Resume and End – Print-Automation Jobs
✅ Batch Processing (Batch-No & Batch-Size setup)
✅ Reporting (Printed, Not-Printed, Duplicated, Lost) print data
✅ Export to CSV (Print-Automation Reports)

✅ Date-Time Separators support in message designer


Release Notes V2.0.0

What’s new?
✅ Print Automaton with Databases
✅ Printing Automation Protocols (Modbus TCP/RS232 Tunnel)
✅ Message Preview in Print-Automation
✅ Dynamic Print Automation Jobs
✅ OPC-UA Connectivity
✅ IJP Remote Operation & Online/Offline Setup (Printer Management)
✅ Online License Activation

✅ HCSS Message Store (database persistence for layouts)
✅ Printer Management Update
✅ Protocol Selection for registered IJP in HCSS
✅ Dashboard Update

Bug Fixes
✅ Communication Protocol Sync

Supported Languages

English, Chinese (Simplify), Chinese (Traditional), French, Japanese, Spanish, Portuguese, Vietnamese, German, Arabic, Korean

Note and Function Limitations for HCSS

Please note that there are some function limitations of current Hitachi Software Suite V2.0.0 as shown below:

1. Depending on the capability of different Ink jet printer model, some message designed on HCSS may not be received by Ink jet printer. At this situation, HCSS will pop up an error message. (For example, send a six lines message to UX-D140W).

2. The Ink/Makeup remaining level monitoring function are not available for UX-P and RX-SD Ink jet models.

3. The line space can only be set up to the value of 2.

4. The Calendar/ Count/Shift Code/ Time Count character cannot exist with any other kind of character together in one message item. If a message contains any items with more than one kind of character, it cannot be shown properly on HCSS.

5. Preview messages from printer will select messages one by one as print message and take time.

6. HCSS cannot support to send a free layout message contains any items with X coordination greater than 256 to Printer.

7. The dedicated characters cannot be displayed properly in HCSS. The print message contains dedicated characters may not be able displayed properly on HCSS.

8. If the Char.Size menu 1 of Ink Jet print is set as 5×7, Dot-Matrix 5×8 or 9×8 sent from HCSS will turn to be 5×7 or 9×7 automatically.

9. The leading 0 of Serial number (on Unit Information page) cannot be displayed.

10. Items on Comm. Environment Setup page only support monitor printer status, remote control is not functioned.

11. HCSS cannot be used together with SOP-05.

12. Certain Antivirus software and/or security policies on host system can prevent HCSS functioning properly.

13. Print Auomation module can be used together with Dashboard, Message Designer and Printer Management modules when IJP communication is set to Modbus.

14. Print Automation module only supports ASCII encoded data.

15. Note that multiple jobs can be run simultaneously if there are no target printers in common among them, otherwise the jobs will conflict and go to error status.

Frequently Asked Questions (FAQ)

Which Operations Systems are Supported?
HCSS can be installed on following Operations Systems:
❒ Windows (64-bit)

Can I run HCSS using IIS?
Yes, you can run HCSS as an IIS Web-Site/Application.

Where can I buy License Key?
You can buy license key by contacting local Hitachi sales offices.

Can I try HCSS before purchasing it?
Yes, HCSS can be used 30 days for trial purposes.

I do not see any changes after installing new version?
Please clear your browser cache.

I’ve downloaded and installed new version of HCSS, what happens to my old license/keys? Are those still valid?
Yes, you can use your existing license/keys with the new version.

I want to upgrade my license for the new Modules, how can I do that?
You can contact local Hitachi sales offices for license upgrades.

Which IJP models are supported?
❒ RX-SD/RX2-SD (Modbus/TCP) (TUP-I device required)
❒ UX Series* (* UX-B and UX-D860W are not supported)
❒ UX-2 (may have some limitations in HCSS)

Does HCSS supports PX, PXR models?
These models are not supported.

I’ve downloaded trial software, where can I get the username/password information?
Please contact your local Hitachi sales office or send email to

How many devices can be monitored with HCSS?
This depends on the license and host machine. Typical license packages are for 1,5,10,15,20, … IJPs. For higher number of devices, further hardware/software requirements, can be discussed with HCSS team.

HCSS Print Automation – Which data formats are supported for printing?
Currently only supports ASCII Characters.

We have specific Hitachi IJP monitoring and printing requirements, who should we contact for solution discussion?
Please contact your local Hitachi sales office.

Why does the IJP printer I added to the HCSS application show “printer can not be reached” on the printer card?
There are several common problems that could be causing this issue. These include:
❒ The IP address or port not accessible over network.
❒ The protocol not being set to Modbus, either in the HCSS or in the device. Both should be set to Modbus protocol.
❒ A firewall or security application blocking outgoing connections on the computer or network.
❒ A duplicate IP address existing in the network, or the IP address of both the printer and the computer being the same
(which should be unique).
❒ The computer that has HCSS software and the printer are in a different subnet.
For more information, please read the User manual.

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